Privacy Policy

Information We Collect

We gather information that enables us to deliver, personalise, and continually improve our gaming services. This includes details you provide when creating an account, completing verification procedures, making deposits or withdrawals, or contacting our support team.

Personal Information

Personal information typically includes your full name, date of birth, residential address, email address, telephone number, and government-issued identification required to meet regulatory know-your-customer obligations. We also collect financial information necessary to process transactions, such as payment method details.

Usage and Technical Data

When you visit our website or use our platform, we automatically collect technical information such as your IP address, browser type and version, device identifiers, operating system, and pages accessed. This data helps us understand user behaviour, maintain security, and optimise site performance.

How We Use Your Information

We use the collected information to create and manage your gaming account, process deposits and withdrawals, verify your identity, prevent fraud, provide customer support, and comply with legal and regulatory requirements. With your consent where required, we may also use your data to send promotional offers, newsletters, and personalised gaming recommendations that we believe may interest you.

Sharing and Disclosure

We do not sell your personal information to third parties. We may share data with trusted service providers who assist in operating our platform, including payment processors, identity verification partners, hosting providers, and marketing agencies. These partners are contractually obligated to maintain confidentiality and use the information solely for the purposes we specify.

Information may also be disclosed when required by law, court order, or government authority, or to protect the rights, property, or safety of Jumbobet Casino, our players, or the public.

Cookies and Tracking Technologies

Our website employs cookies and similar tracking technologies to remember your preferences, analyse traffic, and deliver a smoother gaming experience. These may include strictly necessary cookies required for account login and game functionality, as well as performance and marketing cookies.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect your ability to access specific features of the platform.

Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your personal information against unauthorised access, disclosure, alteration, or destruction. All sensitive data transmitted between your browser and our servers is encrypted using secure socket layer (SSL) technology.

Despite these measures, no system can guarantee absolute security. You are responsible for keeping your account credentials confidential and notifying us immediately if you suspect any unauthorised access.

Your Rights and Choices

Under applicable Canadian privacy legislation, you have the right to access the personal information we hold about you, request corrections to inaccurate data, and, in certain circumstances, ask for deletion of your information. You may also withdraw consent for marketing communications at any time by clicking the unsubscribe link in our emails or contacting our support team.

To exercise these rights, please contact us using the details provided below. We will respond to your request within the timeframes required by law.

Retention of Information

We retain your personal information only as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Once retention is no longer required, we securely delete or anonymise the data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review the policy periodically. Continued use of our services after changes have been posted constitutes your acceptance of the updated terms.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our privacy team at [email protected].

Last updated: March 2025